Greg Ternoway discusses the benefits and effective use of a quick and easy ‘Welcome Sign’. Which welcomes sales customers who have an appointment at your Dealership. As a result, helping create a better experience for customers.
PreOwned Department Archives - Profit by Action
Extent of the Service Opportunity to Franchise Dealers
Of the $350B Service business in NA, franchise Dealers only capture 27% of it. So, in this Quick Tip, Andy Church asks what are you doing to increase your service opportunity?
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Prospecting: Growing Your Network
Sales people are not order takers. It is your responsibility to understand your sales process which starts with PROSPECTING, not the meet and greet. This Profit By Action QuickTip has great suggestions to help you grow your network.
Discover how Profit by Action is the right solution for your Automotive Dealership
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Prospecting: Maximizing Referrals
The first step of any sales process is PROSPECTING. So, this QuickTip will help you improve your approach to obtaining referrals from existing customers.
Discover how Profit by Action is the right solution for your Automotive Dealership
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Needs Assessment Best Practices
Many people arriving today have already done hours of research and therefore, may have an exact idea of their needs and likes. Your job in the Needs Assessment is to be an active listener and gain an understanding of their wants and desires. Follow these 3 simple practices:
- Ask Open Ended Questions
- Use Active Listening Skills
- Listen and then confirm, “So if I understand you are looking for…..”
If a couple arrive together ensure you are addressing both during the conversation. Don’t judge or qualify the client.
Discover how Profit by Action is the right solution for your Automotive Dealership
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Importance of Up To Date Warranties ...
Ensuring your New and Used Inventories are up to date in terms of all Warranties and Recall Campaigns is important. It’s vitally important to both Customer Satisfaction and your Profitability.
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Used Vehicle Aged Inventory
If you’re looking for ways to improve the profitability of your Used Vehicle department, then start with sorting out your over aged vehicles. This Quick Tip lays out the amount of money you are losing as you allow your inventory to age.
Discover how Profit by Action is the right solution for your Automotive Dealership
By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.
