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General Dealership Archives - Profit by Action

Extent of the Service Opportunity to Franchise Dealers

Of the $350B Service business in NA, franchise Dealers only capture 27% of it. In this Quick Tip, Andy Church asks what are you doing to increase your service business?
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Discover how Profit by Action is the right solution for your Automotive Dealership

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Correct Service Invoice Presentation

When you or your Service Advisors present an invoice to a customer, do you present the qualities or the work completed first, or do you go right to the price?  This Quick Tip discusses the best practices for presenting an invoice to a service customer to build value in what you’ve done and help grow customer satisfaction and customer loyalty.

Discover how Profit by Action is the right solution for your Automotive Dealership

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By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Discover how Profit by Action is the right solution for your Automotive Dealership

Mailchimp

By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Discover how Profit by Action is the right solution for your Automotive Dealership

Mailchimp

By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Discover how Profit by Action is the right solution for your Automotive Dealership

Mailchimp

By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Needs Assessment Best Practices


Many people arriving today have already done hours of research and therefore, may have an exact idea of their needs and likes.  Your job in the Needs Assessment is to be an active listener and gain an understanding of their wants and desires.  Follow these 3 simple practices:

  • Ask Open Ended Questions
  • Use Active Listening Skills
  • Listen and then confirm, “So if I understand you are looking for…..”

If a couple arrive together ensure you are addressing both during the conversation.  Don’t judge or qualify the client.

Discover how Profit by Action is the right solution for your Automotive Dealership

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By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Discover how Profit by Action is the right solution for your Automotive Dealership

Mailchimp

By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Discover how Profit by Action is the right solution for your Automotive Dealership

Mailchimp

By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Discover how Profit by Action is the right solution for your Automotive Dealership

Mailchimp

By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Discover how Profit by Action is the right solution for your Automotive Dealership

Mailchimp

By clicking Submit, you are agreeing to receive email notifications on monthly specials. Quick Tips & new product development.

Profit by Action