- 75% of new customers who call your Dealership will buy within 48 hours
- 20% of sales calls never reach a sales person!
Are you guilty of ignoring the significance of the phone in your daily activities? Do you think of the phone as old fashioned and spend more time worrying about social media and email communication? The phone is the source of your hottest leads.
This course includes training for each role in your Dealership:
- New Vehicle Team
- Pre-Owned Team
- Service Team
- Parts Team
The Course walks you through:
- Phone best practices
- Market statistics
- Phone do’s and don’ts
- Sample customer questions & answers
- Interdepartmental relationships
The Course is made up of 7 individual lessons that can be easily shared with you entire team. The online lessons are between 4 and 14 minutes long, so even the busiest team member can fit the course into their hectic schedules, watching the lesson videos on their PC, MAC or mobile device.
At any time during the Course, you have the option to contact the lesson subject expert (via messaging) to ask direct questions.
- The course contains 7 video based lessons which are deliberately short, ranging from 4 to 14 minutes per lesson.
- Each lesson is finished with a quiz to increase learner retention.
- The course is supported with the ability for a Learner to contact the Lesson Teacher at any time (via messaging) to support the video lessons with direct questions and answers.
- After the completion of each Lesson, an email is sent to the Leaner stating their test score.