Dealer Manager Programme
This programme has been created to specifically help Automotive Dealer Managers to improve the overall performance of your Dealership through a series of on-demand videos and resources.
18 hour programme
Assessments included
Certification included
Goals
Focussing on all departments, ASE industry experts will support you to improve your retail business knowledge and develop your understanding and application of Dealer operations to maximise profitability.
Modules in programme
- Module 1: Introduction to Business Management
- Module 2: Relationships & Expenses
- Module 3: KPI's That Matter
- Module 4: Marketing & Customer Retention
- Module 5: Operational Processes
- Module 6: Managing A Department
- Module 7: Mid-Point Review
- Module 8: Initial Customer Contact - Telephone Skills
- Module 9: Business Planning
- Module 10: Dealership Recruitment & Retention
Skills you will learn
- Achieve long lasting profit improvement.
- Regularly review and improve your financial KPIs.
- Build strong relationships across all departments to improve performance.
- Manage your business more effectively and efficiently.
- Create and deliver sustainable business plans.
- Increase customer satisfaction throughout the sales and aftersales processes.
- Improve your expenses understanding and management.
- Increase your marketing ROI and customer retention.
- Recruit and retain a high performing team.
- Any Questions? Get In Touch