Calling ALL Parts Staff. Part 2

As SALES SPECIALISTS we have to be ready for this increase in traffic and we have to be ready to make the most of every single opportunity!
Different types of customers have different needs and expect different things of the Parts Sales specialist, but all expect to be treated in a professional and courteous manner by [...]

Customer Facing

Here’s some sales tips for “the human moment”.

Maintain good eye contact with the person talking. Eye contact is very powerful as a form of attention.
Ask questions to qualify the prospect, thereby finding what their ‘hot buttons’ are and then incorporate that into the presentation.
Be a good listener…. don’t do all the talking.
When you ask them [...]