Sales
Empire Building
It never ceases to amaze me that we still have dealership staff clinging to old behaviors in a time where economic uncertainties run rampant, sales are down, and the business’ survival is either on, or close to, life support.
Let me be a bit more specific:
I will not identify a dealer specifically in this example; it [...]
Clogs to Clogs in Three Generations
A good friend introduced me to the above statement when we were discussing the concept of building a family fortune. For those not familiar, clogs (for this discussion) are traditional carved-wood shoes of northern Europe, and the phrase describes the following process:
• An individual (the first generation) with little to no money scrapes and claws his [...]
What’s a Sales person to do? Continued…
You remember from yesterday I was talking about Sales people talking to Service customers 2 days after they pick up their vehicle. Here’s what to do if the Sales person who sold them the vehicle no longer works at the store. You have a couple of options here.
1. Give these customers to the newest Sales [...]
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