job

This tag is associated with 2 posts

Calling ALL Parts Staff. Part 2

By danielp ⋅ March 10, 2008 ⋅ Post a comment

As SALES SPECIALISTS we have to be ready for this increase in traffic and we have to be ready to make the most of every single opportunity!
Different types of customers have different needs and expect different things of the Parts Sales specialist, but all expect to be treated in a professional and courteous manner by [...]

10 Commandments of Customer Care

By danielp ⋅ February 21, 2008 ⋅ Post a comment

 

Your customers are the most important people in your business.
They are not dependent on you; you are dependent on them
They do not interrupt your work; they are the purpose of it.
They do us a favor when they call; we are not doing them a favor.
They are not statistics, but fellow humans with feelings and emotions
They [...]

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