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Clogs to Clogs in Three Generations
A good friend introduced me to the above statement when we were discussing the concept of building a family fortune. For those not familiar, clogs (for this discussion) are traditional carved-wood shoes of northern Europe, and the phrase describes the following process:
• An individual (the first generation) with little to no money scrapes and claws his [...]
Calling ALL Parts Staff. Part 2
As SALES SPECIALISTS we have to be ready for this increase in traffic and we have to be ready to make the most of every single opportunity!
Different types of customers have different needs and expect different things of the Parts Sales specialist, but all expect to be treated in a professional and courteous manner by [...]
10 Commandments of Customer Care
Your customers are the most important people in your business.
They are not dependent on you; you are dependent on them
They do not interrupt your work; they are the purpose of it.
They do us a favor when they call; we are not doing them a favor.
They are not statistics, but fellow humans with feelings and emotions
They [...]
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