I am quite frankly fed up with all the doom and gloom merchants telling dealers and staff that “all is lost”, “we are all doomed” and “the end of the world is nigh”. Yes times are going to get tough, yes the guys and girls in the sales departments will be full of doom [...]
As SALES SPECIALISTS we have to be ready for this increase in traffic and we have to be ready to make the most of every single opportunity!
Different types of customers have different needs and expect different things of the Parts Sales specialist, but all expect to be treated in a professional and courteous manner by [...]