Parts
10 Tips for Service and Parts This Challenging Year
As I write this, news is being released regarding massive job cuts across industry around the world. More specifically for this audience, the automotive industry is going through twists and turns never before seen. Once-secure manufacturers are seeking government assistance, and generational dynasties of franchise holders are locking the doors and walking away. [...]
Calling ALL Parts Staff. Part 2
As SALES SPECIALISTS we have to be ready for this increase in traffic and we have to be ready to make the most of every single opportunity!
Different types of customers have different needs and expect different things of the Parts Sales specialist, but all expect to be treated in a professional and courteous manner by [...]
Calling ALL Parts Staff. Part 1
Do you want to go from PARTSMAN TO PARTS SALES SPECIALIST?
During the last 10 years our business have changed beyond recognition with the parts department changing from what was effectively a workshop stores to an essential profit centre. As the department has changed so have the demands on the people who work within it, no [...]
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