Missed Shots

How many times have you heard: “How many (fill in the blank) did we sell this (fill in the time period)”?
We’re always pushing our service advisors to sell every possible opportunity they can find (be it from a walkaround, factory maintenance, or what the technician finds).
We need to examine one specific word: “find”.  In this [...]

What Just Happened?

The news is out…GM has filed bankruptcy, Chrysler has just sealed the deal with Fiat, and absolute carnage (in the form of dealer terminations) has ensued.
What just happened?
Many pundits are pointing the finger squarely at two industry giants, and the list of criminal indictments run the gamut:

An alleged culture of arrogance and greed became their [...]